Privacy Policy
Mail Timor Tagline Lda (S.O.T. Stays of Timor) provides accommodation and hospitality services based in Timor-Leste and on the web. This policy explains what personal information we collect, how we use it, and the safeguards we apply.
What we collect
- Information you provide: contact details, booking details, account information, preferences, and content you submit (for example reviews or feedback).
- Automatic information: device/browser characteristics, IP address, pages visited, and interactions with our site.
- Cookies and similar technologies: see our Cookie Policy for details.
- Information from partners: payment processors, booking systems, analytics tools, or accommodation partners may share limited information necessary to deliver the service.
Why we use your data
- Provide and manage bookings, customer accounts, and customer support.
- Operate the site securely, detect fraud and abuse, and maintain service reliability.
- Improve the service through analytics and performance monitoring.
- Communicate about bookings, changes, support, and important policy updates.
Our privacy principles
Timor-Leste protects privacy through its Constitution and evolving legal framework. While Timor-Leste has not yet adopted a single comprehensive personal data protection law, we use international best practices as guidance and only collect personal information in line with what is needed for the service, with transparency and security as core principles.
Sharing your data
- Service providers: technology vendors, payment providers, and logistics partners who help us deliver the service, under contractual obligations.
- Accommodation partners: where necessary to fulfil your booking and manage your stay.
- Legal requirements: regulators, courts, law enforcement, or government authorities when required by applicable law.
We do not sell your personal data.
Retention
We keep personal data only as long as it is needed for the purposes above, unless a longer retention period is required for administrative, legal, or security reasons.
Security
We apply technical and organisational safeguards to protect personal data against loss, misuse, and unauthorised access. No method of transmission or storage is completely secure, but we strive to reduce risk using reasonable controls.
Your rights
- Access: ask what data we hold about you.
- Correction: request corrections to inaccurate data.
- Deletion: request deletion where appropriate.
- Objection: tell us you no longer want us to process certain data for certain purposes.
Contact & updates
If you have questions about this policy, please contact us via the contact page on this site. We may update this policy as our services, laws, or technology evolve. Changes will be posted here with an updated date.